Delivery and returns

United Kingdom mainland

We uses Royal Mail 1st Class postage for all mainland UK orders. This applies to all orders weighing up to 1Kg. Orders over 1kg will be sent by Parcelforce.

Carriage is charged at the following rates dependant on their weights;

  • 0 – 149 grams – £1.95
  • 150 – 999 grams – £3.95
  • 1-2 kg – £5.50
  • Over 2 kgs – £7.95

UK orders placed on a Friday will be delivered on the following Monday (excluding Bank Holidays). 

Our returns policy

 We hope you shouldn’t need to return an item, but in the event of an item found to be faulty upon receipt please contact us. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The item must be returned in its original packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

If you have ordered a bespoke item, unless found faulty the item cannot be returned.

 

Overseas delivery

If you wish to purchase an item and the delivery item is outside of UK mainland please use the contact form below to request a price for overseas carriage.

5 + 4 =

BACS payments

If you have ordered selecting to pay by BACS and your parcel hasnt arrived yet, please check you have paid via your bank. The account details to make payment via BACS are below:
Halifax bank
Name: Mrs Stephanie Metheringham
Account number: 01862092